Refunds Policy
When credits are eligible for a refund, how long you have to request one, and what happens after you file a refund request through Animator Hub.
What you get
- Automatic credit refund when a generation fails from a server or model error, is blocked by the safety pipeline after credits were reserved, times out before delivery, or is withheld by the output safety check.
- Discretionary refund of an unused credit balance within 14 days of purchase, requested by email with the account email and the order ID.
- Agreed card refunds go to the original card and usually appear within 5 to 10 business days.
- Crypto purchases are final once confirmed on-chain. Failed generations are still refunded to the credit balance.
- Subscriptions can be cancelled at any time and stay active until the end of the paid period. Part-used periods are not pro-rated.
Questions
- Do I get credits back if a render fails?
- Yes. The full credit cost is returned to your balance automatically when a generation fails, times out, is blocked after credits were reserved, or is withheld by the output safety check.
- Can I get my money back for unused credits?
- Purchases are generally final, but unused credits may be refunded at our discretion within 14 days of purchase. Email support@animatorhub.ai with your account email and the order ID.
- How long does a card refund take?
- An agreed refund is issued to the original card and typically appears within 5 to 10 business days, depending on your bank.
- Are crypto payments refundable?
- No. Crypto purchases are final once the transaction is confirmed on-chain. Failed generations are still refunded to your in-app credit balance.